Position Overview:
As a Limemart Order Operations Partner, you play a key role in ensuring the successful onboarding of vendors and delivery riders onto the Limemart platform. This position is vital to building and maintaining a vibrant and diverse marketplace that aligns with Krustylab’s mission of delivering accessible and affordable digital solutions. You will serve as the bridge between the Limemart system and vendor/delivery rider businesses, ensuring they are fully integrated, operational, and aligned with platform standards.
You will work directly with vendors and delivery riders to guide them through every step of the onboarding process — from account setup to product listing, inventory management, compliance, and order fulfillment readiness. Your role ensures that vendors and delivery riders are not just present on the platform, but are also equipped to thrive within Limemart’s operational ecosystem.
Key Responsibilities and Tasks:
- Vendor/Delivery Rider Outreach and Engagement
- Onboarding Coordination
- Product and Store Setup
- Performance Monitoring and Support
- Documentation and Reporting
1. Vendor Outreach and Engagement
- Identify, contact, and qualify prospective vendors and delivery riders suitable for the Limemart platform.
- Clearly communicate the value proposition of Limemart to potential vendors and delivery riders, emphasizing platform benefits, sales potential, and operational support.
- Maintain an up-to-date knowledge of vendor and delivery rider needs across various categories and market sectors.
2. Onboarding Coordination
- Guide vendors and delivery riders through the end-to-end onboarding process, including registration, verification, documentation, and account activation.
- Ensure all vendor profiles are complete and meet platform requirements (e.g., brand information, business registration, banking details).
- Liaise with internal teams (e.g., Compliance, Tech Support) to address and resolve onboarding-related issues promptly.
3. Product and Store Setup
- Assist vendors and delivery riders in setting up their store pages, uploading products, creating accurate listings, and optimizing product descriptions, images, and categories for maximum visibility.
- Train vendors and delivery riders on the use of Limemart’s seller dashboard, including tools for pricing, stock updates, and performance tracking.
4. Performance Monitoring and Support
- Track onboarding KPIs, including vendor activation rates, listing completeness, and first-order success metrics.
- Provide feedback and tailored advice to vendors based on performance data and customer feedback.
- Escalate critical vendor or system issues to the appropriate support teams within Krustylab.
5. Documentation and Reporting
- Maintain accurate records of onboarding progress, vendor and delivery riders’ communications, and training sessions.
- Generate regular reports to track onboarding success, identify bottlenecks, and suggest process improvements.
Skills & Qualifications:
- Excellent communication and interpersonal skills
- Strong understanding of e-commerce workflows and seller management
- Detail-oriented with great organizational and project management skills
- Tech-savvy, with the ability to quickly learn and teach digital tools
- Experience in vendor and delivery riders relations, customer success, or operations preferred
- Ability to work independently and collaboratively within a dynamic team
Success Indicators:
- High vendor and delivery riders’ onboarding success rate within defined timeframes
- Vendor and delivery riders’ satisfaction and engagement during and after onboarding
- Reduction in vendor-related and delivery rider-related operational errors or escalations
- Growth in active vendors, delivery riders, and product listings on the Limemart platform